MPS SUMMIT 2018

Formerly an ER physician and Green Beret medic, Dr. Tim Reynolds is the founder of Dr. Tim International Inc., the managing partner of HealthCARE Express, chief executive officer of Reynolds Management Services, and much more.

He is one of the urgent care industry’s leading expert and foremost thinker on management techniques, leadership, business strategies, work-life “balance”, and putting the fun in the medical practice business for everyone involved.

He dedicates countless hours to helping others transform their lives and business through mentoring, teaching, and so much more through his teaching enterprise Living Every Minute.

Pamela Reynolds is the chief operating and culture officer at HealthCARE Express, where her primary focus is growing the company by developing learners and leaders within the business.

During her tenure, she has recruited a highly talented team dedicated to providing amazing customer service and leading the crusade to make a positive difference in each community where the company has a clinic.

Inspired by the passion of growing people, Pam spearheaded the development of monthly team meetings, implemented changes to staffing metrics and ongoing training, and put in place measures to incentivize top talent.

Angela Evans is a lifetime resident of Texarkana, TX. A loving wife and mother of a nine-year-old daughter. Angela graduated from Texas High School in 1997 and furthered her education in Marketing at Texarkana College.

Since college, Angela has developed a strong background in marketing and entrepreneurship, using these skills in her current position as the Chief Marketing Officer for HealthCARE Express. Angela is very active in her community and has a passion for giving back. In her role as a board member for The Healing Place, Angela helps the organization distribute school supplies to needy children, offer GED classes for those wanting to finish high school, develop job training and much more.

Angela believes that a person will remember not what you did, but how you make them feel. By following this philosophy, she hopes to make Texarkana a better place.

Stacy Lambert is the Director of Nursing at HealthCARE Express. Stacy earned a Bachelor’s of Science in Nursing from the University of Arkansas. Before working at HealthCARE Express, Stacy was a nurse in Step-Down, ICU, OR, and was a procedures nurse in a pain management clinic. Working many locations in the hospital helped her develop the skills needed to be a DON. Stacy feels that training nurses and team members is the top priority for members of the nursing staff to continue to grow.

Stacy believes the ability to communicate takes a great set of social skills. Her position is all about relationships, great-people skills, and particularly the ability to communicate effectively. When team members don’t see that, the results are employee turnover, which costs money, and that will ultimately destroy the culture within. If one has great communication skills, he or she will likely be a happier, more productive team member.

Stacy is the mother of four grown children. She enjoys spending time with each of them. At some point in her life, she hopes to visit each Major League Baseball stadium at least once.

Tanis Rodriguez has five years of professional experience as a coder. She has been a Certified Professional Coder since May 26th, 2015 with HealthCARE Express.

A fun fact about Tanis is that she spoke German before she learned how to speak English!

Tiffany Wall has been the Productivity Manager for Medical Practice Success for four years. She has demonstrated success in the healthcare billing field for more than 15 years with experience in many multi-specialty practices.

Tiffany loves teaching and utilizing proven strategies to manage and increase productivity in the Billing Department. She is best at creating strategic training programs for effective workflows and is the head of initial and ongoing training for the billing department.

A mother of one special daughter, Tiffany enjoys spending downtime with her husband. She enjoys traveling and creating spectacular each day for her team.

Toni Lott is the Front Desk Director at HealthCARE Express and she helps to make sure that all DOFIs (Director of First Impressions) and DOFI Support have what they need to do their job at 100%. She also makes sure that the company is staffed accordingly and that they are using all resources for DOFI's to be successful. Being a DOFI can be stressful, so Toni tries to make it a point to visit all clinics and all team members. Toni has 13 years of experience in her field and has been working with HealthCARE Express for 2 ½ years. She loves to travel and spend quality time with her grandchildren and family.

Jordyn Duenas is the Director of First Impressions Support. She helps with the day to day operations of the front desk. She helps with training, staffing, and any problems that arise throughout the day.

She also handles the culture of the front desk, making sure the DOFIs are recognized for birthdays, anniversaries, and when they’re just doing a good job, giving them small gifts and other surprises (which Jordyn finds especially fun since she loves surprises and surprising people).

She has been with HealthCARE Express for 3 ½ years, and has worked in the medical field since 2010. She has always done front office work and she loves doing it.

Laticia “Tisha” Smith is the Director of Community Education and Events and the Community Educator for HealthCARE Express Longview.

She helps train new community educators and marketers while marketing her own clinic as well. Tisha Smith is a loving wife and mother. She spends her days living, working, and laughing in Longivew, Texas.

According to her, the most rewarding thing at the end of the day is to witness the smiles and laughter she brings to the people around her.

Steve Johnston graduated from Gonzaga School of law in 1994 and has 20 years of managed care contracting experience. He has completed review and implementation of large insurance company agreements with HealthCARE Express locations.

He assures provider licenses and certificates are effective and up to date, assists HCE providers with review of various legal matters involving their practice, and he is constantly working to acquire new medical licenses and DEA certifications.

Steve once ran a marathon in Paris, France with 65,000 other people from around the world.

Caylon Haggard is a physician assistant that has been practicing medicine for 10 years in the state of Oklahoma. Caylon earned a Master’s of Health Sciences from the University of Oklahoma before embarking on his career working in a variety of healthcare settings. As a physician assistant and partner of HealthCARE Express Choctaw, Caylon has continued to provide comprehensive care to patients of all ages and backgrounds. In addition to working at HealthCARE Express, Caylon is father to twin six-year-old girls, Camden and Cardin – they keep him and his wife, Candice, very busy. When he’s not working, Caylon enjoys spending time with his family, hunting, fishing, and running an occasional race.

As the Founder/CEO of Access Strategies, Stacy is responsible for formulating and implementing solutions that facilitates patients Access to Care with multiple large healthcare organizations. Through her engagements in the Patient Access and Revenue Cycle service areas, Stacy has been able to drive execution to significantly improve customer experience and loyalty.

Prior to opening Access Strategies, LLC, Stacy provided organizations with health care executive leadership advisory services in areas including strategic technology planning, patient demand forecasting, revenue cycle, healthcare information technology, operations improvement, and regulatory compliance. She has 25 years of successful senior leadership experience in Healthcare Revenue Cycle, specifically focusing on large scale projects in Patient Access Services, Patient Financial Services, and Physician Practice Operations. She has worked with top tier health care organizations including Ochsner Health System, General Health, HFMA Client Training & Development, as well as W.O. Moffitt and the Robert Wood Johnson Foundation. She has held multiple Board positions with key industry organizations such as National Association Healthcare Access Managers, Healthcare Financial Management Association, and Medical Group Management Association, and is a current contributing editor and author for Hospital Access Management Magazine.

Stacy has provided key presentations for organizations such as NAHAM, EPIC UGM, HFMA, as well as for multiple organizations on talent management, employee relations, and strategic operational improvements based on current and future industry challenges. She has an impressive track record of improving the efficiency of daily operations while focusing on the variations within growing, mature, or complex organizations.

Stacy attended Louisiana State University and is a Certified Healthcare Access Manager. She resides in Louisiana and enjoys traveling, gardening, and spending time with her first grandchild. She is an avid traveler, having been to Europe 16 times in the last 10 years (with another coming in November)! She aspires to be a travel host that takes small groups on vineyard and Oktoberfest tours in Europe.